Once authenticated, the Jabber client will open up to the following window with Phone, IM, and voicemail access. If you are prompted with an invalid voicemail service credential, please click 'Cancel'. Jabber/XMPP is an open protocol and anyone may develop a client for it. This means there are many different clients to connect to jabber.at. So what's the best client? Here is what we have found works best: Android: Conversations (€ 2,39 on Google Play) iOS (iPhone): ChatSecure (in the App Store) Linux: Gajim; Linux (console): mcabber.
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When there was a surge of people going to work from home during the COVID-19 pandemic, the number one issue seemed to be with people trying to get on web conferences and having audio issues or using a Softphone like Cisco Jabber and having audio issues. In this post, I’d like to address the use of Cisco Jabber and Cisco WebEx in Citrix desktops as I have received multiple questions about this.
Before getting into the how. I think I should address the can you? and should you? questions. Cisco Jabber actually works pretty well in a Citrix virtual desktop, RemotePC and published desktop as long as you ensure the user’s endpoint that they are launching their desktop session from has the JVDI Client installed. If they do not have the JVDI Client installer, their audio quality is going to be poor. They’ll experience choppy speech no matter what policies or other settings you have in-place. Without the client, don’t even bother trying.
Eudora for mac osx. The metrics shown from ControlUp above are of 4 sessions, 3 of which are engaged in Jabber calls. These are launched on a published desktop and each user has an endpoint with JVDI Client. You can see the CPU utilization is pretty reasonable. Memory is relatively high but no more so than on any device. I/O, network, disk writes are all within acceptable ranges for us. It’s worth noting, for this test I focused purely on audio only calls.
Back to the question, Can you? Yes, you can. Should you? Personally, I feel while the audio quality is acceptable it is still not as loud and clear as when you use Jabber directly on your device but if you are entertaining the idea of putting Jabber in your virtual desktop or published desktop, odds are getting it directly on your end user’s devices is something you are not in a position to do.
Above you can see a a trend of CPU utilization. If you’re only interested in Jabber, don’t be alarmed by that spike, it is not from Jabber. With the JVDI client the CPU utilization is successfully offloaded to the client device. The spike you see was when the same testers all got on a WebEx session with another person doing a screen share.
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What I found from testing was that the person doing the screen share didn’t use a crazy amount of CPU but rather each person viewing the screen share was consuming a relatively high amount due to rendering the video. I’ll be interested in future to test this with our NVIDIA vGPUs but those were not option at the time of this testing.
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Even without screen sharing, WebEx does chew up more CPU than Jabber. One good bit of news is that even without an equivalent of JVDI Client, WebEx’s audio is actually very good through a Citrix session.
My advice is that if you want to run both or either of these in a virtual desktop that should be just fine. In a published desktop you’ll really want to keep an eye on usage. WebEx in particular is cause for concern. Perhaps using Citrix WEM to protect your critical apps and workflows against multiple WebEx sessions running on a VDA would be wise. Either that or educate your workers to launch WebEx session from personal devices rather than on a virtual desktop session.
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For your Citrix policies, you’ll obviously want to allow your end user’s micsheadsets to redirect into sessions. It’s important to set Audio quality to Medium – optimized for speech.
On your VDA, be it your virtual desktop, published desktop or even your RemotePC, you should first install the Cisco JVDI Agent and then install Cisco Jabber. Ensure the versions of all components match. In my environment, I’m using PVS and didn’t require anything special for the install and didn’t need to do anything special when sealing the image.
On your personal PC or Thin Client, you’ll need to install the JVDI Client.
Note: At this time there is no JVDI Client for Mac. If you want to support Macs, you should provide a download of Jabber and allow use on their Mac in their profile.
And that should be it. You should be able to use WebEx and Jabber successfully.
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If you’ve been in the market for products and services to enhance your company’s communications, you may have heard about Cisco Jabber. But what is it exactly? Cisco Jabber refers to a set of applications that allow users to connect with each other through voice, video, instant messaging (IM), desktop sharing, voice messaging and conferencing. Through these applications, you can see who is available and how you can contact them for instant collaboration.
Jabber doesn’t just allow you the option of communicating through a variety of formats; it also allows you to communicate through a variety of devices. Not only can you collaborate through your Mac or PC, but you can also download Jabber-enabled apps on your smart phone and portable wi-fi devices, giving you access to the people you need anytime, anywhere.
With today’s increasingly remote and traveling workforce, it’s important to have flexibility with your communications and Jabber allows just that. No longer is it a hassle to share content or get in touch with those out of the office. For businesses that are smaller or perhaps just starting to incorporate video but don’t have the budget or physical assets to set up internal video conferencing capabilities, Jabber offers the opportunity to collaborate on a higher level and compete with larger organizations.
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But why is Cisco Jabber any different from the other standard communications fare available? If you need to get in touch with a coworker, what is the benefit of using Cisco Jabber versus traditional texting, or even calling them directly?
Versus texting, it avoids charges from telephone carriers, so it’s nothing over the top, but can save you money. When compared to calling coworkers, it can be quicker and to the point instead of the potential for a lengthy phone conversation. Let’s be honest, we all know those who like to gab. Plus, it allows communications while in the middle of meetings or other events where you don’t have the ability to stop and talk right then. But really, that’s no different than what most people already do with their smart phones, so why bother?
The difference with Jabber is that it’s more about the actual platform and the ability to incorporate the content directly into CRMs and ensure information is being used appropriately for security reasons. Businesses usually prefer something that’s their own and internal because of this. Cisco Jabber allows businesses to decide their own policies with regard to this sort of information. It lets them decide if they want to log the chat text sent through the corporate system for compliance or reporting. The company can control IM policy and restrict who can IM each other or see each other’s presence. An example would be perhaps the CEO doesn’t want the whole company to see when he’s busy or not or be able to IM him directly, with the exception of select employees. Plus, this platform can be adapted to include vendors and clients and pretty much anyone you wish to include.
In addition to internal communications, Cisco Jabber facilitates secure communications with clients and other external people and groups. With Cisco Jabber for telepresence, people outside the network must have a client that allows calling standard SIP URI addresses. While this is an extra step versus using any other random web-based video conferencing product, it’s an easy and quick set up. If you have clients or vendors with whom you collaborate on a regular basis, it makes tracking efforts much easier than just hoping someone is taking notes somewhere. Jabber can be integrated with existing telecommunications and collaboration systems or can be implemented from scratch and even done through the cloud – whatever customized solution works best for the end users.
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The options for Cisco Jabber are numerous. To learn more about this platform and how it can benefit your business, give us a call at (877) 663-7971 or email us at [email protected] today.